Why can't I log into my account?
If you are unable to log into your account, there are several common causes that may prevent access. In most cases, the issue can be resolved without contacting customer support. Verify your login information Before attempting a password reset, make sure you are using the same email address and password that were u…
02-Jun-2026
How does Refer a Friend work?
The Arm Or Ally Refer a Friend program allows eligible customers to share a referral link with friends and family. When a referred customer completes their first qualifying purchase, both parties may receive a reward based on the current referral promotion. How the referral program works * Log in to your Arm Or Al…
02-Jun-2026
How do I reset my password?
If you have forgotten your password, you can reset it yourself using the My Account page. In most cases, you do not need to contact customer support to regain access to your account. How to reset your password * Visit the My Account page. * Click the Lost Password link. * Enter the email address associated with …
02-Jun-2026
How do I create an account?
Arm Or Ally customer accounts are created during checkout. Creating an account allows you to participate in our rewards program, access referral rewards, track orders, view order history, and manage your account information. How to create an account When placing an order, you will be given the option to create an a…
02-Jun-2026
Can I checkout as a guest?
Yes. Arm Or Ally offers guest checkout, allowing you to place an order without creating a customer account. What is guest checkout? Guest checkout allows you to complete a purchase without creating a password or registering for an account. Before choosing guest checkout While guest checkout is available, creating…
02-Jun-2026
What is the Arm Or Ally rewards program?
The Arm Or Ally Rewards Program allows customers to earn points on eligible purchases and redeem those points for future savings. The more you shop, the more points you can accumulate toward rewards and discounts. Creating an account To participate in the rewards program, you must create an Arm Or Ally customer acc…
02-Jun-2026
I cannot see my orders when I log into my account
If you cannot see your orders after logging into your account, the most common reason is that you were not logged into your account when the order was placed. Orders are linked to the account used during checkout For an order to appear in your account dashboard, you must be logged into your customer account at the …
02-Jun-2026
