What do my order statuses mean?
Order statuses help you understand where your order is within our fulfillment process. Below are the most common statuses you may encounter and what each one means. Processing Your order has been received and payment has been authorized. The order is awaiting fulfillment, verification, packaging, or shipment. Most…
03-Jun-2026
Can I checkout as a guest?
Yes. Arm Or Ally offers guest checkout, allowing you to place an order without creating a customer account. What is guest checkout? Guest checkout allows you to complete a purchase without creating a password or registering for an account. Before choosing guest checkout While guest checkout is available, creating…
02-Jun-2026
How long does shipping take?
Most in-stock orders ship within 1–2 business days. Once your order has shipped, delivery time depends on the shipping method selected during checkout and the carrier's transit network. Processing time versus transit time Order processing time and shipping time are not the same thing. * Processing Time: The time…
02-Jun-2026
Why is my order still processing?
If your order is still showing as Processing, it generally means the order has been received and is waiting to move through one of our fulfillment, verification, or shipping workflows. Most orders ship within 1–2 business days Most in-stock orders ship within 1–2 business days. However, processing times can occasio…
02-Jun-2026
Can I modify my order after it has been placed?
Possibly, but time is critical. Arm Or Ally processes and ships orders quickly, so we cannot guarantee that requested changes can be made after an order has been submitted. Contact us immediately If you need to modify an order, please open a support ticket as soon as possible and include your order number along wit…
02-Jun-2026
Why did my order ship in multiple packages?
It is normal for some orders to ship in multiple packages. Depending on the products ordered, inventory locations, packaging requirements, and carrier considerations, your order may be divided into separate shipments. Orders may ship from multiple fulfillment locations Arm Or Ally utilizes multiple fulfillment loca…
02-Jun-2026
I was double charged for an order
If you see more than one charge related to the same order, it may be the result of multiple checkout attempts, duplicate submissions, or temporary authorization holds from failed or declined transactions. Why multiple charges may appear * The Place Order button was clicked more than once. * Payment information ha…
02-Jun-2026
My package was returned to sender
A package may be returned to sender when the carrier is unable to complete delivery. Common reasons include missing apartment numbers, incorrect addresses, vacant addresses, refused deliveries, forwarding issues, or other situations where the carrier cannot successfully deliver the package. What happens when a packa…
02-Jun-2026
I received a damaged item
We're sorry to hear that your item arrived damaged. To help us resolve the issue as quickly as possible, it is important that you report the damage promptly and provide as much information as possible when opening your support ticket. Important reporting deadline Damage claims must be reported within 72 hours of pa…
02-Jun-2026
My package is lost
We understand how frustrating it can be when a package appears to be lost. The good news is that many delayed or misplaced shipments are eventually located and delivered. If a carrier ultimately declares a package lost, your shipment remains protected and we will work with you toward a resolution. Before reporting a…
02-Jun-2026
