I received the wrong item(s)
If you believe you received the wrong item, we apologize for the inconvenience. To help us investigate and resolve the issue as quickly as possible, please provide the requested information when contacting support. Report the issue within 72 hours Claims involving incorrect items must be reported within 72 hours o…
02-Jun-2026
My order is missing an item
If you received your order and believe an item is missing, please review the information below before opening a support ticket. In many cases, items may be shipping separately and are still in transit. Check your packing slip first Review the packing slip included with your shipment and compare it to the items you …
02-Jun-2026
My package is lost
We understand how frustrating it can be when a package appears to be lost. The good news is that many delayed or misplaced shipments are eventually located and delivered. If a carrier ultimately declares a package lost, your shipment remains protected and we will work with you toward a resolution. Before reporting a…
02-Jun-2026
Can you remove the signature requirement from my order?
Once an order has shipped, we are unable to remove a signature requirement from the shipment. Why signature confirmation is required Signature confirmation helps protect customers against lost, stolen, or misdelivered packages. Certain shipments may require a signature based on the value of the order, the products …
02-Jun-2026
I want to cancel my order
If you would like to cancel an order, please open a support ticket as soon as possible. Cancellation requests are reviewed in the order they are received. Time is critical Arm Or Ally processes and ships orders quickly. Because of this, submitting a cancellation request does not guarantee that the order can be stop…
02-Jun-2026
I want to return an item
We're sorry to hear you'd like to return an item, though we'll do our best to make the process as quick and straightforward as possible. Before requesting a return, please review the information below to ensure your item qualifies under our return policy. Return eligibility Within 30 days of your order date, we wil…
02-Jun-2026
