Why did my order ship in multiple packages?
It is normal for some orders to ship in multiple packages. Depending on the products ordered, inventory locations, packaging requirements, and carrier considerations, your order may be divided into separate shipments. Orders may ship from multiple fulfillment locations Arm Or Ally utilizes multiple fulfillment loca…
02-Jun-2026
How long does shipping take?
Most in-stock orders ship within 1–2 business days. Once your order has shipped, delivery time depends on the shipping method selected during checkout and the carrier's transit network. Processing time versus transit time Order processing time and shipping time are not the same thing. * Processing Time: The time…
02-Jun-2026
Why am I not receiving emails from Arm Or Ally?
If you are not receiving emails from Arm Or Ally, there are several common causes that may prevent messages from reaching your inbox. Most email delivery issues can be resolved by reviewing the steps below. Check your spam and junk folders Email providers sometimes mistakenly filter legitimate emails into spam, jun…
02-Jun-2026
Why is my order still processing?
If your order is still showing as Processing, it generally means the order has been received and is waiting to move through one of our fulfillment, verification, or shipping workflows. Most orders ship within 1–2 business days Most in-stock orders ship within 1–2 business days. However, processing times can occasio…
02-Jun-2026
My package shows delivered, but I did not receive it.
If your tracking information shows that your package was delivered but you cannot locate it, it is important to act quickly. Many packages reported as missing are ultimately located within a day or two of the delivery scan. Check around your property Before reporting the package as missing, thoroughly inspect all p…
02-Jun-2026
I need to track my order
Tracking information is automatically sent by email once your order has shipped. If you recently received a tracking number, please allow up to 24 hours for the carrier to scan the package and update the tracking information. Track your order online You can check the tracking information of your order at any time…
02-Jun-2026
My package is lost
We understand how frustrating it can be when a package appears to be lost. The good news is that many delayed or misplaced shipments are eventually located and delivered. If a carrier ultimately declares a package lost, your shipment remains protected and we will work with you toward a resolution. Before reporting a…
02-Jun-2026
Can you remove the signature requirement from my order?
Once an order has shipped, we are unable to remove a signature requirement from the shipment. Why signature confirmation is required Signature confirmation helps protect customers against lost, stolen, or misdelivered packages. Certain shipments may require a signature based on the value of the order, the products …
02-Jun-2026
How do I track my order?
Tracking information is automatically sent by email once your package has been shipped and scanned by the carrier. In most cases, tracking emails are generated around midnight on the day your order ships. Before Looking for Your Tracking Number Please allow adequate processing time for your order. If you have not r…
02-Jun-2026
