Why did my order ship in multiple packages?
It is normal for some orders to ship in multiple packages. Depending on the products ordered, inventory locations, packaging requirements, and carrier considerations, your order may be divided into separate shipments. Orders may ship from multiple fulfillment locations Arm Or Ally utilizes multiple fulfillment loca…
02-Jun-2026
How long does shipping take?
Most in-stock orders ship within 1–2 business days. Once your order has shipped, delivery time depends on the shipping method selected during checkout and the carrier's transit network. Processing time versus transit time Order processing time and shipping time are not the same thing. * Processing Time: The time…
02-Jun-2026
Why is my order still processing?
If your order is still showing as Processing, it generally means the order has been received and is waiting to move through one of our fulfillment, verification, or shipping workflows. Most orders ship within 1–2 business days Most in-stock orders ship within 1–2 business days. However, processing times can occasio…
02-Jun-2026
Can I modify my order after it has been placed?
Possibly, but time is critical. Arm Or Ally processes and ships orders quickly, so we cannot guarantee that requested changes can be made after an order has been submitted. Contact us immediately If you need to modify an order, please open a support ticket as soon as possible and include your order number along wit…
02-Jun-2026
My package was returned to sender
A package may be returned to sender when the carrier is unable to complete delivery. Common reasons include missing apartment numbers, incorrect addresses, vacant addresses, refused deliveries, forwarding issues, or other situations where the carrier cannot successfully deliver the package. What happens when a packa…
02-Jun-2026
My package shows delivered, but I did not receive it.
If your tracking information shows that your package was delivered but you cannot locate it, it is important to act quickly. Many packages reported as missing are ultimately located within a day or two of the delivery scan. Check around your property Before reporting the package as missing, thoroughly inspect all p…
02-Jun-2026
I received a damaged item
We're sorry to hear that your item arrived damaged. To help us resolve the issue as quickly as possible, it is important that you report the damage promptly and provide as much information as possible when opening your support ticket. Important reporting deadline Damage claims must be reported within 72 hours of pa…
02-Jun-2026
I need to track my order
Tracking information is automatically sent by email once your order has shipped. If you recently received a tracking number, please allow up to 24 hours for the carrier to scan the package and update the tracking information. Track your order online You can check the tracking information of your order at any time…
02-Jun-2026
I received the wrong item(s)
If you believe you received the wrong item, we apologize for the inconvenience. To help us investigate and resolve the issue as quickly as possible, please provide the requested information when contacting support. Report the issue within 72 hours Claims involving incorrect items must be reported within 72 hours o…
02-Jun-2026
My order is missing an item
If you received your order and believe an item is missing, please review the information below before opening a support ticket. In many cases, items may be shipping separately and are still in transit. Check your packing slip first Review the packing slip included with your shipment and compare it to the items you …
02-Jun-2026
